Expand Your Business and Discover the World of Home Services

She At Home is a professional beauty and wellness platform that brings certified beauty experts directly to your doorstep. We offer a wide range of services including haircuts, styling, hair coloring, keratin treatments, makeup, manicures, pedicures, and lash services—all in the comfort of your home.

Booking is simple! Browse our services, select your preferred service provider, choose an available time slot, enter your address details, apply any coupon codes, and complete the payment. Your booking confirmation will be sent instantly, and your beauty expert will arrive at your scheduled time.

We currently serve all governorates in Kuwait, including Kuwait City, Hawalli, Farwaniya, Ahmadi, Jahra, and Mubarak Al-Kabeer. When booking, simply select your governorate and area to see available service providers near you.

We offer a comprehensive range of beauty services: Hair services (haircuts, styling, blowouts, root touch-ups, keratin/protein treatments), Makeup (soft glam looks for various occasions), Nail services (gel manicures and classic pedicures), and Lash services (lash lift with tint). All services are performed by certified professionals using high-quality products.

No need! Our service providers come fully equipped with all necessary tools, products, and equipment needed for your service. However, if you have specific product preferences (like hair color brands), you can mention them during booking, and we'll do our best to accommodate your request.

Service duration varies: Haircuts typically take 45-60 minutes, Styling/Blowouts 60-90 minutes, Hair coloring treatments 2-3 hours, Makeup 60-90 minutes, Manicures 45-60 minutes, Pedicures 60-75 minutes, and Lash services 60-75 minutes. Exact duration will be shown when you book, and our experts will ensure quality timing.

We accept multiple secure payment methods including K-Net (direct debit) and Credit Cards (Visa, MasterCard). Payment is processed securely through MyFatoorah, one of Kuwait's leading payment gateways. You can complete your payment online during booking.

Yes! If you cancel your booking before the scheduled service time, you're eligible for a full refund. Refunds are processed through the same payment method you used. The refund process typically takes 5-10 business days. However, cancellations made very close to the appointment time or no-shows may be subject to different policies—please check our cancellation policy when booking.

If your payment fails, you'll receive a notification immediately. Your booking will remain pending until payment is completed. You can retry the payment up to 3 times. Common reasons for payment failure include insufficient funds, incorrect card details, or network issues. If you continue to experience issues, please contact our support team for assistance.

You can browse service providers by viewing their profiles, which include ratings, reviews from previous customers, service specialties, experience, and pricing. Each provider has a verified badge, and you can filter by location, service type, ratings, and availability. We recommend reading customer reviews to find the best match for your needs.

Absolutely! All service providers on our platform are certified professionals with proper credentials. We conduct thorough background checks, verify certifications, and ensure they meet our quality standards before they can join our platform. Our providers are experienced, trained, and committed to delivering excellent service.

Yes! After your service is completed, you'll receive a notification to rate and review your service provider. Your honest feedback helps other customers make informed decisions and helps our providers improve their services. Reviews include ratings (1-5 stars) and optional written comments about your experience.

You can book services up to 30 days in advance or as early as same-day, depending on service provider availability. We recommend booking at least 24-48 hours ahead to secure your preferred time slot, especially for popular services or during weekends and special occasions.

You can reschedule your booking from your account dashboard, as long as you do so at least 24 hours before your scheduled appointment. Simply select your booking, choose a new available time slot, and confirm. If you need to make changes within 24 hours, please contact our support team for assistance, as late changes may be subject to availability.

We take punctuality seriously. If your service provider is significantly late (more than 30 minutes) or doesn't show up, please contact our support team immediately. We'll work to resolve the situation promptly, which may include rescheduling with a different provider, providing compensation, or a full refund. Your satisfaction is our priority.

Using coupon codes is easy! During checkout, you'll see a field to enter your coupon code. Simply paste or type the code and click "Apply." If the code is valid and applicable to your selected services, the discount will be automatically applied to your total. Some codes may have expiry dates, usage limits, or be valid for specific services only—all conditions will be displayed when you apply the code.

You can find featured coupons directly in the app by navigating to the "Coupons" or "Offers" section. We regularly update our promotions, so check back often for new deals. You can also subscribe to our newsletter or follow us on social media to stay updated on exclusive offers, seasonal promotions, and special discounts for first-time customers.

Absolutely! All our service providers use high-quality, professional-grade beauty products from reputable brands. Tools and equipment are properly sanitized before each appointment. We maintain strict hygiene standards, and providers follow industry best practices for cleanliness and safety. If you have any allergies or sensitivities to specific products, please inform your provider before the service begins.

Yes, your privacy is our top priority. Your personal information, contact details, and address are strictly confidential and only shared with the assigned service provider for the purpose of completing your booking. We never share your information with third parties, and all data is encrypted and stored securely according to privacy regulations. Service providers are contractually obligated to maintain confidentiality.

We're here to help! You can reach our customer support team through multiple channels: In-app support chat (available 24/7), Email support at our official email address, Phone support during business hours, or Social media messaging. We typically respond within 1-2 hours during business hours and within 24 hours for less urgent inquiries. For immediate assistance with active bookings, please use the in-app chat for fastest response.

Yes, you can! When booking, you can add multiple services to your appointment, which is perfect for getting multiple treatments done in one visit (for example, haircut + styling, or makeup + lash lift). The total duration will be calculated automatically, and you'll pay the combined price for all selected services. Some service combinations may offer package discounts, so keep an eye out for special deals!